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Wow, I've read this post and the responses to it on cavers (lots of folks having problems with UPS). I have run Underwater Applications since 1990 and shipped almost exclusively UPS. I can count the number of problems I have had with them on one hand. Most of the time I re-use the packaging because it is still in good condition. A couple of times a package would be damaged (and the product either damaged or lost from the package), but UPS cuts a check for it. From a UAC customer support point of view, it's an "ah shit", but from an income point of view it's great (I get to sell the product twice). They have never lost a package. One thing I won't let them have though is long thin packages (like for 6 foot lengths of rigid tubing). Their conveyors often can't handle long thin packages and tend to shear them in half -- but again I get to sell more tubing that way. I've used FedEx (they're awesome), and DHL (for international only) and Old Dominion Freight. I've been pleased with all of them. Sincerely, C. Randy Bohrer, President Underwater Applications Corp http://www.geocities.com/~uwapplications Original Message --------------------------------------------------------- Date: Mon, 04 Jan 1999 18:37:39 -0400 From: Robert Lockard <robertlockard@er*.co*> Subject: UPS, Lost Shipment, Unknown Tracking Number I'ts not often that I send out a broadcast like this. I think this is the first time. However; I am not happy with service I have received from UPS. Most of you know, about a year ago I started researching the purchase of a rebreather. I have spend a lot of time and money doing this research. This included trips to look at and dive the various equipment out there. So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a large sum), and he gets the rig ready for me. Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS tracking number. Today is Monday, and I'm thinking that I should have received the MK-15. When UPS faild to show, I'm thinking OK, its the holidays, I'll go to UPS's web site enter the tracking number and find out when I should expect it. On my first attempt I received an error that the tracking number was not in the database. So, I go back to the origional e-mail, and copy and paste it into the field. I get the same error. So, I call Kevin, and confirm the tracking number. He confirms the tracking number so I call UPS. I can not beleve what I heard. "Sorry that tracking number is not in our system." Ok so I ask to trace the package, and I'm told that the shipper must initiate a trace. I call Kevin back, and he faxes me the sheet from UPS and I try again, perhaps I just got someone on the line who is new. I get the same story. Then I call Kevin back again. He calls UPS and is told well sometime the package does not get scanned, and if I don't have the package by Thrusday, UPS will start at trace. Well excuse me people, this rig cost me a great deal of money, I'm getting ready to go on a trip with it and UPS, has the nerve to say, "WAIT." Hey you don't have a record of the tracking number because someone forgot to scan it. That indicates there is a SERIOUS problem. And for anyone who has not seen a MK-15, and the size of the box it's in, I very doupt that it was overlooked, as it is in a large silver box about the size of a steamer trunk. If there is anyone with knowledge of how to get UPS to move, and solve a problem, please let me know. Bottom line. I encurage everyone to use FedEx. They are a little more expensive, however, I can get on the phone or there web site and find out just where a shipment is with confidance. When UPS, solves this problem, I'll send a note stating so. Thank you for your time. Respectfully Robert P. Lockard (o) 540.786.0169 (h) 540.785.2428 (fax) 540.785.6929 Robert Lockard (o) 540.786.0169 (fax) 540.785.6929 -- Send mail for the `techdiver' mailing list to `techdiver@aquanaut.com'. Send subscribe/unsubscribe requests to `techdiver-request@aquanaut.com'.
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