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In message <3.0.5.32.19990104183739.00a24c40@po*.er*.co*>, Robert
Lockard <robertlockard@er*.co*> writes
>I'ts not often that I send out a broadcast like this.  I think this is the
>first time.  However; I am not happy with service I have received from UPS.
>
>Most of you know, about a year ago I started researching the purchase of a
>rebreather.  I have spend a lot of time and money doing this research.
>This included trips to look at and dive the various equipment out there.
>So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a
>large sum), and he gets the rig ready for me.  
>
>Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS
>tracking number.  Today is Monday, and I'm thinking that I should have
>received the MK-15.  When UPS faild to show, I'm thinking OK, its the
>holidays, I'll go to UPS's web site enter the tracking number and find out
>when I should expect it.
>
>On my first attempt I received an error that the tracking number was not in
>the database.  So, I go back to the origional e-mail, and copy and paste it
>into the field.  I get the same error.  So, I call Kevin, and confirm the
>tracking number.  He confirms the tracking number so I call UPS.  I can not
>beleve<sp> what I heard.  "Sorry that tracking number is not in our
>system."  Ok so I ask to trace the package, and I'm told that the shipper
>must initiate a trace.
>
>I call Kevin back, and he faxes me the sheet from UPS and I try again,
>perhaps I just got someone on the line who is new.  I get the same story.
>Then I call Kevin back again.  He calls UPS and is told well sometime the
>package does not get scanned, and if I don't have the package by Thrusday,
>UPS will start at trace.  Well excuse me people, this rig cost me a great
>deal of money, I'm getting ready to go on a trip with it and UPS, has the
>nerve to say, "WAIT."  Hey you don't have a record of the tracking number
>because someone forgot to scan it.  That indicates there is a SERIOUS
>problem. And for anyone who has not seen a MK-15, and the size of the box
>it's in, I very doupt that it was overlooked, as it is in a large silver
>box about the size of a steamer trunk.
>
>If there is anyone with knowledge of how to get UPS to move, and solve a
>problem, please let me know.
>
>Bottom line.  I encurage everyone to use FedEx.  They are a little more
>expensive, however, I can get on the phone or there web site and find out
>just where a shipment is with confidance.  When UPS, solves this problem,
>I'll send a note stating so.
>
>Thank you for your time.
>
>Respectfully
>Robert P. Lockard
>(o) 540.786.0169
>(h) 540.785.2428
>(fax) 540.785.6929
>Robert Lockard
>(o)   540.786.0169
>(fax) 540.785.6929
>
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>

--        Web Site http://www.scapaflow.com

John Thornton           Owner/Skipper  "Karin"   Scapa Flow Technical

                        IANTD Trimix and Rebreather Instructor
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