Robert, the problem is that with all the time the Cis Lunar's spend
traveling UPS back and forth, the UPS guys know a rebreather when they
see one. When they finally got their hands on one that worked, they kept
it.

Just see which UPS driver shows up at Scamahorn's for training, and get
it back.

Robert Lockard wrote:
> 
> I'ts not often that I send out a broadcast like this.  I think this is the
> first time.  However; I am not happy with service I have received from UPS.
> 
> Most of you know, about a year ago I started researching the purchase of a
> rebreather.  I have spend a lot of time and money doing this research.
> This included trips to look at and dive the various equipment out there.
> So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a
> large sum), and he gets the rig ready for me.
> 
> Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS
> tracking number.  Today is Monday, and I'm thinking that I should have
> received the MK-15.  When UPS faild to show, I'm thinking OK, its the
> holidays, I'll go to UPS's web site enter the tracking number and find out
> when I should expect it.
> 
> On my first attempt I received an error that the tracking number was not in
> the database.  So, I go back to the origional e-mail, and copy and paste it
> into the field.  I get the same error.  So, I call Kevin, and confirm the
> tracking number.  He confirms the tracking number so I call UPS.  I can not
> beleve<sp> what I heard.  "Sorry that tracking number is not in our
> system."  Ok so I ask to trace the package, and I'm told that the shipper
> must initiate a trace.
> 
> I call Kevin back, and he faxes me the sheet from UPS and I try again,
> perhaps I just got someone on the line who is new.  I get the same story.
> Then I call Kevin back again.  He calls UPS and is told well sometime the
> package does not get scanned, and if I don't have the package by Thrusday,
> UPS will start at trace.  Well excuse me people, this rig cost me a great
> deal of money, I'm getting ready to go on a trip with it and UPS, has the
> nerve to say, "WAIT."  Hey you don't have a record of the tracking number
> because someone forgot to scan it.  That indicates there is a SERIOUS
> problem. And for anyone who has not seen a MK-15, and the size of the box
> it's in, I very doupt that it was overlooked, as it is in a large silver
> box about the size of a steamer trunk.
> 
> If there is anyone with knowledge of how to get UPS to move, and solve a
> problem, please let me know.
> 
> Bottom line.  I encurage everyone to use FedEx.  They are a little more
> expensive, however, I can get on the phone or there web site and find out
> just where a shipment is with confidance.  When UPS, solves this problem,
> I'll send a note stating so.
> 
> Thank you for your time.
> 
> Respectfully
> Robert P. Lockard
> (o) 540.786.0169
> (h) 540.785.2428
> (fax) 540.785.6929
> Robert Lockard
> (o)   540.786.0169
> (fax) 540.785.6929

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