Bob, I'm surprised, when you first called me about the instructor in question he had already talked to me without and said you all had a personality conflict he then contacted Randy Bohrer. The moment you called me and explained your concerns, I backed you 100% I called Randy then you and he had dialog over it all of which I apparently am not aware of, however the person in question did not get certified. As you know he was quite upset even to the tune of threatening a lawsuit in conjunction with a facility we had discontinued service to based on your recommendations. In fact this situtation played a beneficial role as it pointed out the need for a strong QC program. Knowing this and after all this had transpired you became the focal point of both our new QC program and our facility standards. This certainly led me to beleive that you were quite happy with IANTD's reaction to the situtation and the fact we took steps to prevent future occurances of this nature. You did catch me off guard on this one as all our recent conservations certainly led me to beleive you were quite happy with IANTD and it's direction and reaction to situtations as referenced above. Tom
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