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> This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --MS_Mac_OE_3086446874_13610158_MIME_Part Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit In response to some points I made to Chris, there now is a return policy for Abyss Explorers. Cam ---------- From: Chris Parrett <chris@ab*.co*> Date: Fri, 19 Oct 2001 20:30:07 -0600 To: Cam Banks <cam@ca*.co*> Subject: Re: return Dear Cam: In response to your letter we have made the following changes. http://www.abysmal.com/pages/support-Terms.html Warranty and Policies unique to the Explorer Dive Computer only. Because the Explorer Dive Computer is a unique, hand made device not intended for the general recreational "no-stop" dive population, the following special policies shall be in effect for this product as resold by Abysmal Diving Inc as manufactured by Hydrospace Engineering Inc. 1. Explorer Dive Computer warranties are extended to cover any period when the Explorer Dive Computer is returned to Abysmal Diving Inc or Hydrospace Engineering Inc for required firmware upgrades as designated by Hydrospace Engineering Inc. The time spent in the warranty/upgrade cycle will not be deducted from an end user's 1 year warranty period. 2. 0-31 Days. Should a retail end user of an Explorer Dive Computer decide they are not satisfied with their Explorer Dive Computer for any reason, they are welcome to return the computer for a full refund within 30 days of their direct retail purchase from Abysmal Diving Inc, so long as the Explorer Dive Computer is returned in new resellable condition, and they have obtained a Return Merchandise Authorization number from Abysmal Diving Inc prior to shipping to Abysmal Diving Inc. Explorer Dive Computers that are returned in a used or abused condition that requires the housing to be replaced will be subject to a $400.00 service charge for replacement. This amount will be deducted from the refunded amount. 3. 32-90 days. Should a retail end user of an Explorer Dive Computer decide they are unsatisfied with their Explorer Dive Computer for any reason, they are welcome to return the computer for a full company credit within 90 days of direct retail purchase from Abysmal Diving Inc, so long as the Explorer Dive Computer is returned in new or like new condition, and they have obtained a Return Merchandise Authorization number from Abysmal Diving Inc prior to shipping to Abysmal Diving Inc. Explorer Dive Computers that are returned in a used or abused condition that requires the housing to be replaced will be subject to a $400.00 service charge for replacement. This amount will be deducted from the refunded amount. 4. 91-180 days. Should a retail end user of an Explorer Dive Computer decide they are unsatisfied with their Explorer Dive Computer for any reason, they are welcome to return the computer and request that Abysmal Diving attempt to resell the previously owned unit on behalf of the end user within 180 days of their direct retail purchase from Abysmal Diving Inc. Abysmal Diving Inc. will not be held responsible for the time it takes to sell a previously owned unit on the owner's behalf. The owner is to request a consignment sale authorization form prior to shipping to Abysmal Diving Inc. The owner is to instruct Abysmal Diving Inc. as to their minimum price desired. Abysmal Diving Inc. makes no guarantees that a resale will take place. Units not sold within 90 days of consignment will be returned. --------------------------------- Christopher M. Parrett, President, Abysmal Diving Inc. WWW.ABYSMAL.COM <http://www.abysmal.com/> 6595 Odell Place, Suite I. Boulder CO, 80301 USA Phone: (303) 530-7248 Fax: (303) 530-2808 --MS_Mac_OE_3086446874_13610158_MIME_Part Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>New Abyss Explorer Return Policy</TITLE> </HEAD> <BODY> In response to some points I made to Chris, there now is a return policy fo= r Abyss Explorers.<BR> <BR> Cam<BR> <BR> ----------<BR> <B>From: </B>Chris Parrett <chris@ab*.co*><BR> <B>Date: </B>Fri, 19 Oct 2001 20:30:07 -0600<BR> <B>To: </B>Cam Banks <cam@ca*.co*><BR> <B>Subject: </B>Re: return<BR> <BR> <BR> Dear Cam:<BR> <BR> In response to your letter we have made the following changes.<BR> <BR> http://www.abysmal.com/pages/support-Terms.html<BR> <BR> Warranty and Policies unique to the Explorer Dive Computer only.<BR> <BR> Because the Explorer Dive Computer is a unique, hand made device not intend= ed for the general recreational "no-stop" dive population, the fol= lowing special policies shall be in effect for this product as resold by Aby= smal Diving Inc as manufactured by Hydrospace Engineering Inc.<BR> <BR> 1. Explorer Dive Computer warranties are extended to cover any period when = the Explorer Dive Computer is returned to Abysmal Diving Inc or Hydrospace E= ngineering Inc for required firmware upgrades as designated by Hydrospace En= gineering Inc. The time spent in the warranty/upgrade cycle will not be dedu= cted from an end user's 1 year warranty period.<BR> <BR> 2. 0-31 Days. <BR> Should a retail end user of an Explorer Dive Computer decide they are not s= atisfied with their Explorer Dive Computer for any reason, they are welcome = to return the computer for a full refund within 30 days of their direct reta= il purchase from Abysmal Diving Inc, so long as the Explorer Dive Computer i= s returned in new resellable condition, and they have obtained a Return Merc= handise Authorization number from Abysmal Diving Inc prior to shipping to Ab= ysmal Diving Inc. Explorer Dive Computers that are returned in a used or abu= sed condition that requires the housing to be replaced will be subject to a = $400.00 service charge for replacement. This amount will be deducted from th= e refunded amount.<BR> <BR> 3. 32-90 days.<BR> Should a retail end user of an Explorer Dive Computer decide they are unsat= isfied with their Explorer Dive Computer for any reason, they are welcome to= return the computer for a full company credit within 90 days of direct reta= il purchase from Abysmal Diving Inc, so long as the Explorer Dive Computer i= s returned in new or like new condition, and they have obtained a Return Mer= chandise Authorization number from Abysmal Diving Inc prior to shipping to A= bysmal Diving Inc. Explorer Dive Computers that are returned in a used or ab= used condition that requires the housing to be replaced will be subject to a= $400.00 service charge for replacement. This amount will be deducted from t= he refunded amount.<BR> <BR> 4. 91-180 days.<BR> Should a retail end user of an Explorer Dive Computer decide they are unsat= isfied with their Explorer Dive Computer for any reason, they are welcome to= return the computer and request that Abysmal Diving attempt to resell the p= reviously owned unit on behalf of the end user within 180 days of their dire= ct retail purchase from Abysmal Diving Inc. Abysmal Diving Inc. will not be = held responsible for the time it takes to sell a previously owned unit on th= e owner's behalf. The owner is to request a consignment sale authorization f= orm prior to shipping to Abysmal Diving Inc. The owner is to instruct Abysma= l Diving Inc. as to their minimum price desired. Abysmal Diving Inc. makes n= o guarantees that a resale will take place. Units not sold within 90 days of= consignment will be returned.<BR> <BR> <FONT SIZE=3D"2">--------------------------------- <BR> Christopher M. Parrett, <BR> President, Abysmal Diving Inc. <BR> WWW.ABYSMAL.COM <http://www.abysmal.com/> <BR> 6595 Odell Place, Suite I. Boulder CO, 80301 USA <BR> Phone: (303) 530-7248 Fax: (303) 530-2808 </FONT><BR> </BODY> </HTML> --MS_Mac_OE_3086446874_13610158_MIME_Part-- -- Send mail for the `techdiver' mailing list to `techdiver@aquanaut.com'. Send subscribe/unsubscribe requests to `techdiver-request@aquanaut.com'.
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