Mailing List Archive Mailing List Archive
They say they have 2 modes, "custom" and "semi-custom". Semi is where they take a suit off the rack and nip and tuck here and there to fit. Custom or "signature" is where the suit is made to order. i.e. they take the template and modify it before making the suit. I suppose someone did not take a very close look at my measurements and tossed my order in the "XXL" pile and figured that they would make a bit more profit than usual due to my signature extra fee. In this case DUI did not loose a penny on the sale. They sold the drysuit that did not fit to the diveshop at their cost and the diveshop then sold the suit at a discount. They refused to take a loss on the undies, again selling me the undies at my cost. After all is said and done everybody made out except for me, in lost dives and fear doubt and confusion. Jim ------------------------------------------------------------------- Learn About Trimix at http://www.cisatlantic.com/trimix/ > From: "John Cockburn" <jcphoto@ca*.co*.uk*> > Organization: John Cockburn Photography > Reply-To: "John Cockburn" <jcphoto@ca*.co*.uk*> > Date: Fri, 11 May 2001 22:08:21 +0100 > To: "Jim Cobb" <cobber@ci*.co*> > Cc: "Tech List" <techdiver@aquanaut.com> > Subject: Re: DUI purchase experience > > Jim, > > A few years back when I was working in a dive store in Scotland I heard that > DUI "custom made" suits are basically modified stock suits. They will look > at your measurements and pick the suit that is the "best fit" and then > modify it. Shorter or longer legs, correct size feet, etc. I don't know > how true this is, but your story is not the first I have heard like this. > > Jock Cockburn > ----- Original Message ----- > From: Jim Cobb <cobber@ci*.co*> > To: VB Tech <vbtech@ci*.co*>; Tech Diver <techdiver@aquanaut.com> > Sent: Thursday, May 10, 2001 6:37 PM > Subject: DUI purchase experience > > >> I elected to purchase a clx450 "signature" drysuit from DUI. Signature > means >> a custom fit, this means they take about 25 measurements to insure that > the >> suit fits the way a shellsuit should that is not to baggy and tight in the >> legs. As trilaminate does not stretch, a correct fitting is important. > Also, >> I am not an "off the shelf" kind of guy. >> >> The suit arrived, I was anticipating having less flexibility than a > neoprene >> but this suit was quite tight. So tight that when I reached with my right >> hand over to the suit exhaust or wings exhaust it would purge all the air >> out of the suit. As I bought the suit at the end of the dive season I went >> over the 30 day grace period DUI offers. I kept rationalizing that I got >> this suit custom fit so I must be doing something wrong. >> >> I finally gave up and went in to the dive shop where they contacted DUI on >> this issue. At first DUI said I was out of the 30 day and shit out of > luck. >> But after a bunch of back and forth it turned out that DUI looked at my >> measurements and somebody made the decision that I was an XXL and sent me > a >> "off-the-rack" suit in spite of the extra $500 I spent for a "custom" > suit. >> >> DUI finally sent me a suit that fits like a charm. I was ready to go back > to >> neoprene, or at least crushed neoprene as diving in a straight-jacket is > not >> a fun experience. But I can attest that if you get a trilam sized > correctly >> it is just as comfortable. >> >> On the Thinsulate 400G garmet it was too tight across the sholders just > like >> the drysuit was but it is not offered in custom fit and XXL was the > largest >> size. DUI would not take this back because I had worn it. But they would >> sell me a polypro custom insulation suit for cost. Lucky for me the person >> who bought the ill-fitting clx450 also bought the garmet at what the > "cost" >> price of the polypro suit would cost. >> >> So, the net result out of this fiasco is missing a few uncomfortable dives >> and much hassel for both me and the diveshop. The drysuit expert at the >> diveshop assured me that this stuff happens all the time with all of the >> drysuit vendors he deals with. It is annoying that they were so grudging >> about fixing their fuckup. I suppose if DUI had just built the goddamn > suit >> to the measured specs to begin with and told me that the thinsulate garmet >> was not big enough all this would not have happened. >> >> I suppose it could also be argued that if I wasn't such a big MF and out > of >> the 80th percentile in size it would not have happened either. The good > news >> is that one of the VBTech guys got my small suit with better insulation > for >> $1000 less than what I paid for it. >> >> I don't mean for this to be a bitchey whiney type post, I'm just relating > it >> as a cautionary tale for those of you in the market for a drysuit. I don't >> think that DUI is a bad company quality wise, the suit assembly is >> first-rate. A properly sized trilaminate suit is just as comfortable and >> flexible as a neoprene. Once you get your suit try it on immediately and >> dive it immediately and don't hesitate to return the suit if it is not >> right. >> >> Jim >> >> >> ------------------------------------------------------------------- >> Learn About Trimix at http://www.cisatlantic.com/trimix/ >> >> >> -- >> Send mail for the `techdiver' mailing list to `techdiver@aquanaut.com'. >> Send subscribe/unsubscribe requests to `techdiver-request@aquanaut.com'. > > > > -- Send mail for the `techdiver' mailing list to `techdiver@aquanaut.com'. Send subscribe/unsubscribe requests to `techdiver-request@aquanaut.com'.
Navigate by Author:
[Previous]
[Next]
[Author Search Index]
Navigate by Subject:
[Previous]
[Next]
[Subject Search Index]
[Send Reply] [Send Message with New Topic]
[Search Selection] [Mailing List Home] [Home]