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Jim,
I also received a "signature series suit" about a month and a half ago.
I am 5'10", 190, 43" chest, 33" waist, 42" hips. DUI sent me a suit that if
it were red, would look like a Santa costume. They said that no man could
be hourglass shaped, which gives me an idea of what their staff looks like.
Lesson learned: be damned sure DUI doesn't get creative or lazy when they
build a custom suit for you. When I complained, they said I didn't know how
a shell suit was supposed to fit, but after seeing photos of me in and out
of the suit, DUI has decided to make me a new one. Luckily, I got mine
returned right away, so all is well.
Duane
-----Original Message-----
From: Jim Cobb <cobber@ci*.co*>
To: VB Tech <vbtech@ci*.co*>; Tech Diver <techdiver@aquanaut.com>
Date: Thursday, May 10, 2001 6:37 PM
Subject: DUI purchase experience
>I elected to purchase a clx450 "signature" drysuit from DUI. Signature
means
>a custom fit, this means they take about 25 measurements to insure that the
>suit fits the way a shellsuit should that is not to baggy and tight in the
>legs. As trilaminate does not stretch, a correct fitting is important.
Also,
>I am not an "off the shelf" kind of guy.
>
>The suit arrived, I was anticipating having less flexibility than a
neoprene
>but this suit was quite tight. So tight that when I reached with my right
>hand over to the suit exhaust or wings exhaust it would purge all the air
>out of the suit. As I bought the suit at the end of the dive season I went
>over the 30 day grace period DUI offers. I kept rationalizing that I got
>this suit custom fit so I must be doing something wrong.
>
>I finally gave up and went in to the dive shop where they contacted DUI on
>this issue. At first DUI said I was out of the 30 day and shit out of luck.
>But after a bunch of back and forth it turned out that DUI looked at my
>measurements and somebody made the decision that I was an XXL and sent me a
>"off-the-rack" suit in spite of the extra $500 I spent for a "custom" suit.
>
>DUI finally sent me a suit that fits like a charm. I was ready to go back
to
>neoprene, or at least crushed neoprene as diving in a straight-jacket is
not
>a fun experience. But I can attest that if you get a trilam sized correctly
>it is just as comfortable.
>
>On the Thinsulate 400G garmet it was too tight across the sholders just
like
>the drysuit was but it is not offered in custom fit and XXL was the largest
>size. DUI would not take this back because I had worn it. But they would
>sell me a polypro custom insulation suit for cost. Lucky for me the person
>who bought the ill-fitting clx450 also bought the garmet at what the "cost"
>price of the polypro suit would cost.
>
>So, the net result out of this fiasco is missing a few uncomfortable dives
>and much hassel for both me and the diveshop. The drysuit expert at the
>diveshop assured me that this stuff happens all the time with all of the
>drysuit vendors he deals with. It is annoying that they were so grudging
>about fixing their fuckup. I suppose if DUI had just built the goddamn suit
>to the measured specs to begin with and told me that the thinsulate garmet
>was not big enough all this would not have happened.
>
>I suppose it could also be argued that if I wasn't such a big MF and out of
>the 80th percentile in size it would not have happened either. The good
news
>is that one of the VBTech guys got my small suit with better insulation for
>$1000 less than what I paid for it.
>
>I don't mean for this to be a bitchey whiney type post, I'm just relating
it
>as a cautionary tale for those of you in the market for a drysuit. I don't
>think that DUI is a bad company quality wise, the suit assembly is
>first-rate. A properly sized trilaminate suit is just as comfortable and
>flexible as a neoprene. Once you get your suit try it on immediately and
>dive it immediately and don't hesitate to return the suit if it is not
>right.
>
> Jim
>
>
> -------------------------------------------------------------------
> Learn About Trimix at http://www.cisatlantic.com/trimix/
>
>
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