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Date: Tue, 30 Nov 1999 16:46:37 +0000
Subject: Re: FOR SALE
From: Joel Markwell <joeldm@mi*.co*>
To: Techdiver <techdiver@aquanaut.com>
Joel,

> Billy Deans has used the Nem II and IIa for years, I have used them for
> years ( i have 4 of them now). Granted some early units had problems, and i
> had my share of them early one, as have all computers, but these units work
> quite well. 

It may be true that current models are trouble-free. I haven't followed the
Cochran saga recently. But I seriously doubt that many dive computers have
had the checkered past that the Nemesis had. My first exposure to the
Cochran dive computer was to test drive a pair of them on cave dives at
Ginnie springs in 1994. I was loaned one and on the first dive it died at
10', not to be usable again that day. So I was given another new one to try
and IT "died" at 10'.

Since then I've heard dozens of stories of failures of all kinds and in
various modes, such as during decompression and at max depth. I had one dive
store owner tell me that it was hit-and-miss, one case would come in and
they'd nearly all work. Another case would come in and most would NOT
work--straight out of the box. And I don't remember this as being just
early, isolated incidents that were resolved. That was the problem, based on
what I heard, many weren't resolved and many Cochran users simply had to eat
the $1000 they had invested. At the same time, the Cochran company was
advertising heavily. I saw their ads in many dive mags.

As the Nemesis computers started having problems I saw angry owners complain
about the lack of technical support from Cochran's company. I think early on
they tried to give good customer service, but based on what I heard, as the
devices started going back, the service got worse. Computers would take a
while to get fixed then fail on the first dive back to the owner. There was
an angry thread going on for some time on Compuserve about the Nemesis and
Cochran's public relations efforts there.

I've only been diving since 1987, but I've never heard of a dive computer
that had such extensive, long-running problems and which created such
ill-feelings in its users. It's true, many Nemesis users are loyal and love
the device and may have even had years of good service, but that's true of
any lemon. Even the Yugo and Corvair have fan clubs. <g>

Finally, my personal feeling is that the basic design of the Nemesis is
flawed. The computer and sending unit are one and the same: a brick attached
to the first stage. If the sending unit fails or the signal is lost, the
wrist unit is essentially a dumb terminal and completely useless to the
diver for bail-out purposes. I can't imagine a worse design. All your dive
info is in the brick and you can only access it AFTER the dive is over when
you synch up with your PC. At least with the other designs I've seen, the
Scan 5 and the Air-X, if you lose the sending unit or the signal you still
have a fully-featured dive computer on your wrist to complete any deco
obligation, all you lose is gas info.

I have no info about Cochran's recent products and so have no opinion about
them, but based on what I saw others go through with the Cochran company,
I'd never buy a device from them. I think if you started soliciting user
experiences online, you'd get more complaints than blessings.

Later,

JoeL

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