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> Priority: Normal > To: techdiver@terra.net > From: Patrik Brusheim <patrik.henrik@ki*.ma*.te*.co*> > Subject: DECOM > Date sent: Mon, 14 Oct 96 14:20:14 PDT > It's been a lot of discussing about DECOM at techdiver lately and I > have to agree that it's a great software to the right price but their > customer service sucks! > I bought DECOM quite a while ago and I received ver 6.5 wich does > not have the features that's in the ads. The reason, I was told, was > that ver 6.6 (wich has the features) was in beta version and I would > receive an free upgrade when it was out the doors. > Months past and there was no sign of the upgrade. I e-mailed Ronnie > about the upgrade twice and didn't even receive a reply. > It seems as long as they can make money on you they're all for it but > when it comes to customer service after the purchase they're not that > willing to do their half. Patrik, I'm sorry. Probably one of the reasons why you've been waiting for Decom 6.6 is because of me. I keep finding annoying little bugs in the software and keep reporting them to Ronnie just as he's getting ready to release it. I know that at least once I've forced the release deadline back. I'm quite sure that as soon as 6.6 is released you will receive your copy. And as a beta tester for the new version I can promise you that it does everything promised and then some. As for making money and then throwing you to the wolves, I'm pretty sure not much money is being made off of Decom. If you figure the cost of the product is $70, quite a few copies have to be sold to pay for ads in the magazines, booths at trade shows, etc. I don't think Abdur and Ronnie are trying to get rich off of decom, and I don't think they write it as their only source of income. But rather, they provide it to the technical diving (there's that ugly word again) community as a service. If they were trying to take advantage of you they would charge you $300. Ken cc: Ronnie Bell
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