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Date: Fri, 26 Apr 1996 14:14:09 -0700 (PDT)
From: "Peter N.R. Heseltine" <heseltin@hs*.us*.ed*>
To: Roger Carlson <darwin@co*.sp*.tr*.co*>
cc: techdiver@terra.net, mcochran@ne*.co*
Subject: Re: Cochran IIa (was Demise of Uwatec USA)
Roger,

Thanks for your info. I don't know whether your experience with service for
your Nemesis computer was typical or not. But, as I mentioned in another
post, my experience with service from Uwatec could not have been better.
(1) They returned my calls when I left messages on their machine.  (I
called from California after their office was closed.) Carol, the company
secretary was most helpful. (2) A knowledgeable technician, Cindy Greer,
responded promptly. (3) They had my old unit in house 2 days and turned
around and shipped me another new one, rather than waste my time while
they diagnosed the problem. This is top class service and sets the standard.

I am certainly not technically qualified to categorically state whether
the Nemesis is better than the Aladdin Air-X or vice-versa, so I must
judge them bothm based on my experience with the units and the companies.
My concern is that this technology is primarily advanced by competition
for our business. If Uwatec will no longer markets in the US (and I hope
that will not be true, based on other posts), then we consumers are the
losers. 

Regards,

Peter Heseltine

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