unsubscribe In message <3.0.5.32.19990104183739.00a24c40@po*.er*.co*>, Robert Lockard <robertlockard@er*.co*> writes >I'ts not often that I send out a broadcast like this. I think this is the >first time. However; I am not happy with service I have received from UPS. > >Most of you know, about a year ago I started researching the purchase of a >rebreather. I have spend a lot of time and money doing this research. >This included trips to look at and dive the various equipment out there. >So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a >large sum), and he gets the rig ready for me. > >Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS >tracking number. Today is Monday, and I'm thinking that I should have >received the MK-15. When UPS faild to show, I'm thinking OK, its the >holidays, I'll go to UPS's web site enter the tracking number and find out >when I should expect it. > >On my first attempt I received an error that the tracking number was not in >the database. So, I go back to the origional e-mail, and copy and paste it >into the field. I get the same error. So, I call Kevin, and confirm the >tracking number. He confirms the tracking number so I call UPS. I can not >beleve<sp> what I heard. "Sorry that tracking number is not in our >system." Ok so I ask to trace the package, and I'm told that the shipper >must initiate a trace. > >I call Kevin back, and he faxes me the sheet from UPS and I try again, >perhaps I just got someone on the line who is new. I get the same story. >Then I call Kevin back again. He calls UPS and is told well sometime the >package does not get scanned, and if I don't have the package by Thrusday, >UPS will start at trace. Well excuse me people, this rig cost me a great >deal of money, I'm getting ready to go on a trip with it and UPS, has the >nerve to say, "WAIT." Hey you don't have a record of the tracking number >because someone forgot to scan it. That indicates there is a SERIOUS >problem. And for anyone who has not seen a MK-15, and the size of the box >it's in, I very doupt that it was overlooked, as it is in a large silver >box about the size of a steamer trunk. > >If there is anyone with knowledge of how to get UPS to move, and solve a >problem, please let me know. > >Bottom line. I encurage everyone to use FedEx. They are a little more >expensive, however, I can get on the phone or there web site and find out >just where a shipment is with confidance. When UPS, solves this problem, >I'll send a note stating so. > >Thank you for your time. > >Respectfully >Robert P. Lockard >(o) 540.786.0169 >(h) 540.785.2428 >(fax) 540.785.6929 >Robert Lockard >(o) 540.786.0169 >(fax) 540.785.6929 > >-- >Send mail for the `techdiver' mailing list to `techdiver@aq*.co*'. >Send subscribe/unsubscribe requests to `techdiver-request@aq*.co*'. > -- Web Site http://www.scapaflow.com John Thornton Owner/Skipper "Karin" Scapa Flow Technical IANTD Trimix and Rebreather Instructor
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