Had this happen a few times last year, they somehow always managed to get it here one morning the ups guy came with a package their "gee whiz" tracking showed to still be in Washington (the state). I always tell people when your number one their is only one direction to go and i think ups has proved it. -----Original Message----- From: Robert Lockard <robertlockard@er*.co*> To: rebreather@nw*.co* <rebreather@nw*.co*>; techdiver@aq*.co* <techdiver@aq*.co*>; cavers@cavers.com <cavers@cavers.com>; Amy Beth Garten <abg4e@se*.ma*.vi*.ed*>; Bill Brooks <wbrooks@co*.co*>; Bill Elliott <bill@nw*.co*>; Boncha, Joe <jboncha@de*.dl*.mi*>; Bruce R'. Miller <brm@yo*.co*>; Harold Gartner <hgartner@ea*.ne*>; Joseph Dituri <dive4wrk@pi*.co*>; Kevin Juergensen <heyydude@pi*.co*>; kdeangel@te*.co* <kdeangel@te*.co*>; KNEELAND KURT Trajen <KKNEELAN@SF*.KE*.AF*.MI*>; Laura Edens <ledens@us*.or*.co*>; lrcook@er*.co* <lrcook@er*.co*>; Lynch, A. J., Whessoe Coggins <ajlynch@de*.dl*.mi*>; MALDONADO RICARDO Trajen <RMALDONA@SF*.KE*.AF*.MI*>; Mary Lu Kelley <mkelley@RA*.co*>; mwhitty@hp*.co* <mwhitty@hp*.co*>; Patti Mount <iantd@ix*.ne*.co*>; Patrick J. Duffy <PDUFFY@ma*.aa*.ar*.co*>; pH <heseltine@ea*.ne*>; Pool, Sharon <PoolS@NC*.NA*.MI*>; Richard Pyle <deepreef@bi*.bi*.ha*.or*>; RMC <halcyon@ha*.ne*>; S. Brown <ssbrown@er*.co*>; SACERICH, TONIA Trajen <TSACERIC@SF*.KE*.AF*.MI*>; chen98@ho*.co* <chen98@ho*.co*>; Neilson Debevoise <ndebevoi@ho*.co*>; TOM.MOUNT@wo*.at*.ne* <TOM.MOUNT@wo*.at*.ne*>; Turner, Eugene, Whessoe Coggins <eturner@de*.dl*.mi*>; UPDEGROVE SUSAN Trajen <SUPDEGRO@SF*.KE*.AF*.MI*>; uw-photo@wo*.st*.co* <uw-photo@wo*.st*.co*>; William M. Smithers <will@tr*.co*>; zan <zanni@em*.ms*.co*>; customer.service@up*.co* <customer.service@up*.co*> Date: Monday, January 04, 1999 6:32 PM Subject: UPS, Lost Shipment, Unknown Tracking Number >I'ts not often that I send out a broadcast like this. I think this is the >first time. However; I am not happy with service I have received from UPS. > >Most of you know, about a year ago I started researching the purchase of a >rebreather. I have spend a lot of time and money doing this research. >This included trips to look at and dive the various equipment out there. >So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a >large sum), and he gets the rig ready for me. > >Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS >tracking number. Today is Monday, and I'm thinking that I should have >received the MK-15. When UPS faild to show, I'm thinking OK, its the >holidays, I'll go to UPS's web site enter the tracking number and find out >when I should expect it. > >On my first attempt I received an error that the tracking number was not in >the database. So, I go back to the origional e-mail, and copy and paste it >into the field. I get the same error. So, I call Kevin, and confirm the >tracking number. He confirms the tracking number so I call UPS. I can not >beleve<sp> what I heard. "Sorry that tracking number is not in our >system." Ok so I ask to trace the package, and I'm told that the shipper >must initiate a trace. > >I call Kevin back, and he faxes me the sheet from UPS and I try again, >perhaps I just got someone on the line who is new. I get the same story. >Then I call Kevin back again. He calls UPS and is told well sometime the >package does not get scanned, and if I don't have the package by Thrusday, >UPS will start at trace. Well excuse me people, this rig cost me a great >deal of money, I'm getting ready to go on a trip with it and UPS, has the >nerve to say, "WAIT." Hey you don't have a record of the tracking number >because someone forgot to scan it. That indicates there is a SERIOUS >problem. And for anyone who has not seen a MK-15, and the size of the box >it's in, I very doupt that it was overlooked, as it is in a large silver >box about the size of a steamer trunk. > >If there is anyone with knowledge of how to get UPS to move, and solve a >problem, please let me know. > >Bottom line. I encurage everyone to use FedEx. They are a little more >expensive, however, I can get on the phone or there web site and find out >just where a shipment is with confidance. When UPS, solves this problem, >I'll send a note stating so. > >Thank you for your time. > >Respectfully >Robert P. Lockard >(o) 540.786.0169 >(h) 540.785.2428 >(fax) 540.785.6929 >Robert Lockard >(o) 540.786.0169 >(fax) 540.785.6929
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