I'ts not often that I send out a broadcast like this.  I think this is the
first time.  However; I am not happy with service I have received from UPS.

Most of you know, about a year ago I started researching the purchase of a
rebreather.  I have spend a lot of time and money doing this research.
This included trips to look at and dive the various equipment out there.
So, I go ahead and purchase a MK-15 from Kevin, send him my money (quite a
large sum), and he gets the rig ready for me.  

Last week Kevin ships the MK-15 to me UPS, and e-mails me with the UPS
tracking number.  Today is Monday, and I'm thinking that I should have
received the MK-15.  When UPS faild to show, I'm thinking OK, its the
holidays, I'll go to UPS's web site enter the tracking number and find out
when I should expect it.

On my first attempt I received an error that the tracking number was not in
the database.  So, I go back to the origional e-mail, and copy and paste it
into the field.  I get the same error.  So, I call Kevin, and confirm the
tracking number.  He confirms the tracking number so I call UPS.  I can not
beleve<sp> what I heard.  "Sorry that tracking number is not in our
system."  Ok so I ask to trace the package, and I'm told that the shipper
must initiate a trace.

I call Kevin back, and he faxes me the sheet from UPS and I try again,
perhaps I just got someone on the line who is new.  I get the same story.
Then I call Kevin back again.  He calls UPS and is told well sometime the
package does not get scanned, and if I don't have the package by Thrusday,
UPS will start at trace.  Well excuse me people, this rig cost me a great
deal of money, I'm getting ready to go on a trip with it and UPS, has the
nerve to say, "WAIT."  Hey you don't have a record of the tracking number
because someone forgot to scan it.  That indicates there is a SERIOUS
problem. And for anyone who has not seen a MK-15, and the size of the box
it's in, I very doupt that it was overlooked, as it is in a large silver
box about the size of a steamer trunk.

If there is anyone with knowledge of how to get UPS to move, and solve a
problem, please let me know.

Bottom line.  I encurage everyone to use FedEx.  They are a little more
expensive, however, I can get on the phone or there web site and find out
just where a shipment is with confidance.  When UPS, solves this problem,
I'll send a note stating so.

Thank you for your time.

Respectfully
Robert P. Lockard
(o) 540.786.0169
(h) 540.785.2428
(fax) 540.785.6929
Robert Lockard
(o)   540.786.0169
(fax) 540.785.6929

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