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From: "Simon Richards" <simon_d_richards@ho*.co*>
To: techdiver@aquanaut.com
Subject: Halcyon service
Date: Wed, 13 Feb 2002 10:47:01 -0600
I had a similar experience with some 50 W HID video lights I bought from 
them.  When they got to Mexico, one of the lamp covers (test tubes) and the 
lamp cracked before I even used the lights.  Halcyon suspected that the 
covers might have been out of spec, and sent two new covers and a new lamp 
to me without any questions, so that I could replace them myself.  As it 
turned out the bulb itself was physically out of spec (too long, so the test 
tube was resting on this rather than seating properly), so it wasn't 
Halcyon's manufacturing error.

Definitely people to do business with.  And the lights are superb ...

Simon Richards



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