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From: "jim Thompson" <jim@pa*.co*>
To: <WatsonCJW@ao*.co*>, <techdiver@aquanaut.com>
Subject: RE: Don't deal with John Allen
Date: Tue, 9 May 2000 12:42:08 -0700
>>>>.  I specified the shipping method (US Priority Mail;
required due to my address), and he assured me it was no problem; he did it
all the time. He charged my credit card that day and it posed to my account
48 hours later.


I have purchase (for some time) from John items that Global didn't have etc.
John has always corrected any errors that had been made. I always got my
merchandise.
We send out material daily via UPS, Airborne, FED X. etc. BY FAR the hardest
to track and work with is the US POST...Priority or not!
You specified the shipper and it may have been no problem for John to
deliver it to the POST OFFICE; but once there - if a problem arises,
tracking and correcting it are not easily done. I have seen our Priority
Mail take 6 weeks to show up!
We no longer ship to the Virgin Islands US Post because of the very same
type of issue that you are experiencing. Guess how gets blamed, the poor
retailer who made $1.98 shipping the order tying to track it down. Mean
while you cancel the credit card charge and the retailer has to pay the
freight both ways.
Take a deep breath I am sure John is not trying to screw you.

Jim Thompson
Pierce Packagingequipment Inc.
web http://www.packagingequipment.com
email jim@pa*.co*
650-342-8691



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