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From: "David Shimell (shimell)" <shimell@se*.co*>
To: scuba-uk <scuba-uk@dr*.ne*>, Techdiver <Techdiver@aquanaut.com>
Subject: RE: Custom Diver Torches reliability
Date: Mon, 14 Jul 97 13:50:00 BST

Helen

My buddy has had several problems with an early (ish) torch.  The battery   
failed and had to be replaced, the torch head came off just after   
purchase (he suspected that it had been tampered with in the shop), a   
reed switch failed - I think this was a consequence of a previous   
failure.  I know three other divers than have had no problems at all.   
 All in all, despite these problems, he is happy with his torch and   
moreover, the level of customer service provided by Custom Divers was   
very high.  He has had no problems with his torch for a year now.

The reels looked to be driven by marketing requirements (functionality)   
rather than a KISS approach to design.

Dave

 ----------
From:  owner-techdiver[SMTP:owner-techdiver@aquanaut.com]
Sent:  14 July 1997 12:56
To:  scuba-uk; Techdiver
Subject:  Custom Diver Torches reliability

Has anyone had any problems with Custom Diver torches? Mine's just gone   
back
to be repaired for the second time in 2 weeks.... I was wondering whether   
I
just got a bad one.....

And has anyone actually tried one of their new Hydro reels? Is it as good   
as
it looks?

 - Helen
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