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*** Resending note of 02/19/97 09:23
Here is a warning to anyone who ships gear via United Parcel Service.
BE VERY CAREFUL because UPS certainly isn't.
Background:
Dec 18, 1996 Barry Miller shipped a well constructed package
containing a Tekna scooter. Labeling was clear that contents were FRAGILE as
well as HEAVY. Package arrived Dec 23 very soiled and damp. Opening the crate
revealed a jigsaw puzzle that resembled a Tekna.
Damage claim was immediately filed Dec 23, w/UPS 800 number and pick
up for return to Wakulla Scooter was to occur on Dec 27. Never happened!
What followed was a typical beuracratic run around by UPS who denied that any
problem existed. Finally after getting in contact with a Senior Executive, UPS
picked up the damaged goods and returned them to Barry for repair. This was
Jan 13 or 14, 1997 after daily promises that "tomorrow" we will pick it up.
Now for the kicker:
The scooter was repaired by Barry and packaged even better than
before and shipped on Feb 11. Last night Feb 18, I found a package in my back
yard. It was broken open. The wood frame was broken in several places, the
sides of the box were caved in and torn. The foam peanuts were mostly gone but
there was a pile on the patio.
I removed the scooter and to my amazement it was relatively
unscathed. The only damage this time was to the left handle which I can fix
myself. At least it still runs.
Moral of the story:
United Parcel Service has forgotten what the word SERVICE really
means. Be very careful in what you ship and who you use as a carrier.
How many other people have had their packages destroyed by UPS and how many
have been given a ration of crap by the claim adjusters?
Any UPS employees out there care to comment??(especially those who handled the
claim)
Thanks for letting me vent.
Randy Z.
Vehicle Operations Final Assembly |Ethics in Congress:
1999 PN96/102 & UN93/173 Powertrain |The biggest laugh since
(313) 39-02922 FAX (313) 845-5383 |Oxy met Moron.
Pager (810) 890-3665 |
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