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From: Barry Miller <millerb@fr*.sc*.fs*.ed*>
Subject: Re: DECOM
To: gmiiii@in*.co*
Date: Tue, 15 Oct 96 16:01:13 18000
Cc: techdiver@terra.net
> 
> 
>  > 
> On Mon, 14 Oct 96, Patrik Brusheim <patrik.henrik@ki*.ma*.te*.co*> wrote:
> >It's been a lot of discussing about DECOM at techdiver lately and I 
> >have to agree that it's a great software to the right price but their 
> >customer service sucks!
> >I bought DECOM quite a while ago and I received ver 6.5 wich does 
> >not have the features that's in the ads. The reason, I was told, was 
> >that ver 6.6 (wich has the features) was in beta version and I would 
> >receive an free upgrade when it was out the doors.
> >Months past and there was no sign of the upgrade. I e-mailed Ronnie 
> >about the upgrade twice and didn't even receive a reply.
> >It seems as long as they can make money on you they're all for it but 
> >when it comes to customer service after the purchase they're not that 
> >willing to do their half.
> >..................................................................
> >Patrik Brusheim
> >Moranv. 33
> >98145 Kiruna
> >Sweden
> >p:+46 980 61240
> >email: patrik.henrik@ki*.ma*.te*.co*


Patty,
   If you wanted customer service, why did you not pay the hundreds of
dollars for one of the other programs instead of the $70?
How far do you want someone to go for pennies. You live in Sweden, now
I wonder why you have trouble getting instant response?

Barry

> >
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